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Shipping and ReturnsDelivery Time
Occasionally a particular item may take longer than expected and we will email with an amended delivery date. (Working days are Monday to Friday, not including Bank or Public holidays) Delivery Method We post our orders using Royal Mail First Class for all UK orders and Royal Mail Airmail for all international orders. Delivery Cost Delivery of jewellery for all UK customers is free and a fixed price for all oversees shipping no matter how much jewellery you order. The total cost of Post and Packing for all other items is displayed as 'Postage' in your Shopping Cart under the subtotal cost for the items you currently have in it. This is the total postage cost for all the items in your shopping cart. Returns Policy Damaged Items If an item arrives damaged in any way please let us know immediately by email. Tell us what the problem is and we will arrange for a replacement to be sent. If possible we would like a photo of the damaged item and/or packaging so we can use this in our claim on our insurance (this is not mandatory, just useful). We will refund the postage cost for you returning the damaged item to us. Unwanted Items If you decide you do not want the item you have purchased please email us within 7 (seven) working days and we will happily give you a full refund of the cost of your purchases (including the Post and Packing) once your unwanted purchases have been returned to us. We will not refund the return postage for unwanted items when they are returned. Royal Mail Conditions If you are unavailable and your purchase is too large for your postbox a card will be posted detailing where your package is being held, collection will be required at the Post Office specified on the card. Identification may be required on collection. If the parcel is not collected from the Post Office within 21 days, the parcel will be returned to Gothic Treasures. Non-collection of Delivery If you do not collect your delivery from the Post Office and it has been returned to us you will be required to pay the shipping fee again in order to have the item redelivered. In order to prevent this happening please read our email detailing the delivery date carefully. If you are unavailable on the delivery day look for a white Royal Mail delivery card telling you where your delivery is being held. Please send all returns to: Gothic Treasures 14 Seagate Road Hunstanton Norfolk PE36 5BD United Kingdom |